Customer Service Information
Shakespeare Jewelry maintains well-regarded "single opt-in" business practices. A "single opt-in" occurs in one of three ways: Your email is safe with us. Shakespeare Jewelry does not share, loan, rent, sell, or give away your email address for any reason other than those compelled by law. We maintain the highest level of security to ensure that your email address does not fall into the hands of mass email marketers. You may opt out at any time. Simply click the "opt-out" button that is prominently displayed in all our promotional emails, or contact us via email and tell us you would like to be removed from our email list, and your opt-out will take effect immediately. Privacy and SecurityYour Information is secure. On-line shopping at Shakespeare Jewelry's web site is made safe through the use of secure Internet scripting language and industry standard data encryption codes. Shakespeare Jewelry's web site is authenticated by Comodo. To take advantage of our secure shopping web site you must have an SSL compatible browser such as the latest versions of Internet Explorer, Safari, Opera, Firefox, etc. Order ProcessingMost orders are processed within one business day of receipt. All orders
are acknowledged by e-mail, and a tracking number is included wherever
applicable. Any backorders and possible recommended substitutions will be noted by either an email or a phone call to you. If you have questions about your order or need fast, personalized
service, please call us direct at 877.917.8477. You can also contact us via email and a customer service representative will assist you. If you are experiencing
technical difficulties placing an order on-line, please call us at 877.917.8477. Shakespeare Jewelry
accepts Visa, Mastercard, Discover, and American Express. Your credit card will
be charged only for product which is in stock and is being shipped. All
backorders, as well, will be charged only when they are in stock and being
shipped. United Parcel Service UPS requires a street address and cannot ship to PO Boxes, Military APO or IPO Boxes! If UPS does not service your address and you require packages to be sent via the United States Postal System, please call us at 877.917.8477 and let us know. UPS Ground:
We deliver all orders over $100US to you via UPS Ground for free! UPS
ground delivers to residential and commercial addresses in 2 to 10 business
days depending on where you live. Since we are in Oregon, those of you on the east coast should
expect the longer time assessment when making your purchases and travel
plans. Fortunately, 3 Day Select is not significantly more expensive.
UPS 3-Day Select takes 3 business days to deliver your package. UPS 2nd
Day Air takes 2 business days to deliver your package. UPS Next Day Air
takes 1 business day. Please take into account holidays and weekends when making
your shipping choices. For instance, a Next Day Air package ordered on Friday night
of a holiday weekend cannot ship until Tuesday and therefore will not arrive until
Wednesday, 4 days later. We are not responsible for poor choices in this regard.
We will make a reasonable attempt to contact you in the event that there are delays. We require
valid email addresses and daytime phone numbers when ordering so that
we can communicate with you in the event of a backorder. This also allows
us the opportunity to email your UPS tracking number. All UPS shipments can be tracked
at www.ups.com. If you've provided a valid e-mail address when
you order you will receive an e-mail confirming your order along with
a tracking number wherever applicable. It does not matter where you live or where we are shipping to. You do not pay sales tax when you shop with Shakespeare Jewelry. Every order over $100 is eligible for free UPS ground shipping. Image Color Accuracy Although
the photographs on this web site were carefully selected to represent
colors and image references as accurately as possible, some variation
may occur with the actual item ordered. If you have a concern regarding
the color or texture of a product featured on our web site, or about any
of our products shown therein, or services we provide, call 1-877.917.8477
for assistance.
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